Refund And Cancellation Policy
- GDL Services Pvt. Ltd. reserves the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation or conducting test is indicative and actual time for availing the Services may change depending on the availability of the phlebotomists. The user/customer can reschedule or cancel the service.
- In case of cancellation or non-confirmation of the appointment by GDL Services Pvt. Ltd. Due to any reason, the user/customer may ask for rescheduling the appointment within 5 days and if user/customer fails to reschedule the appointment with 5 days then such user/customer will not be entitled for any refund or cancellation of the payment as may be made to GDL Services Pvt. Ltd..
- Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.
For membership services, if users wish to cancel the membership, he/she can write to us at email@example.com with the reason for cancellation and we shall issue the refund based on the usage of the services. The refund amount will be calculated based on the amount of services used. User will be charged 25% as a cancellation fee if no services are used at the time of cancellation request. The refund process may take upto 5-7 working days depending on your mode of payment.